FAQs

Mail Order

Q:

What is the Shipping & Delivery Policy?

A:

Merge uses the USPS to ship all orders from the web store. All prices include the costs of shipping your package inside the United States. During checkout, you’ll have the option to upgrade to Priority mail if you need your order FAST. All orders shipping outside the United States are shipped via International First Class unless they are over 4 lbs, in which case they will ship via International Priority. All postage rates are calculated by the USPS.

We provide tracking information for all orders within the United States. We’ll send you an email when your order ships. The email includes the delivery confirmation number, which can be used to track your package.

Less -
Q:

How long will it take to get my U.S. order?

Q:

What about International orders?

Q:

My order still hasn’t arrived. What should I do?

Q:

What is your shipping policy for preorders?

Q:

What is the Refund & Cancellation Policy ?

Q:

What should I do if the item I ordered is damaged or defective?

Digital Music Purchases

Q:

How do I purchase and download digital music files?

Q:

What is the difference between MP3 and FLAC files?

Q:

Is it safe to purchase music using my credit card ?

Demo Policy

Q:

Will you listen to my demo?

Distribution

Q:

I'm a store - where can I buy your stuff?

Film & TV Licensing

Q:

Can I use some Merge music in my film/commercial/TV show?