Merge Store FAQ
Mail-Order
All prices on our website include the costs of shipping your package via USPS Media Mail in the United States. For U.S. Priority Mail service, there is a charge $4.80. All orders outside of the United States are shipped via U.S. Postal Service International First Class Mail.
Please allow 2 to 4 weeks for Media Mail delivery and up to 4 to 6 weeks for overseas shipping.
Merge Records cannot be held responsible for any orders lost by the postal service. We will make every attempt to get your package to you in a safe and timely fashion. If desired, we offer postal insurance for an additional rate of $3.00.
Merge Records
PO Box 1235
Chapel Hill, NC 27514
Demo Policy
Distribution
ALTERNATIVE DISTRIBUTION ALLIANCE
72 Spring St
12th Floor
New York, NY 10012
PH: [800] 239-3232
www.ada-music.com
TOUCH & GO RECORDS
4311 North Ravenswood
Chicago, IL 60613
PH: [773] 388-8888
FX: [773] 388-3888
sales@tgrec.com
CARROT TOP DISTRIBUTION, LTD
935 W Chestnut St
Suite LL15
Chicago, IL 60622
PH: [312] 432-1194
FX: [312] 432-1351
ctd@carrottoprecords.com
www.carrottoprecords.com/ctd
F.A.B.
598 Victoria
C.P. 36587
St. Lambert, PQ
Canada J4P 3S8
PH: [450] 465-2389
FX: [450] 465-7517
info@fab.ca
www.fab.ca
REVOLVER
2525 16th St
San Francisco, CA 94103
PH: [415] 241-2425
FX: [415] 241-2421
revolver@midheaven.com
www.midheaven.com
Additionally, the following one stops should all have our records on hand:
Alliance Entertainment Corporation (AEC)
4250 Coral Ridge Dr.
Coral Springs, FL 33065
PH: [800] 329.7664
PH: [954] 255.4990
www.aent.com
Arrow Distribution
11012 Aurora Hudson
Streetsboro, OH 44241
PH: [216] 528.0410
Baker & Taylor
Various regional offices
East of the Mississippi:
PH: [800] 775.2600
FX: [412] 787.0368
West of the Mississippi:
PH: [800] 775.3300
FX: [303] 369.9623
www.btol.com
Galaxy One Stop
2400 Josephine
Pittsburgh, PA 15203
PH: [800] 542.5422
PH: [412] 481.1969
www.galaxymusic.com
Norwalk One Stop
1193 Knollwood Circle
Anaheim, CA 92801
PH: [800] 877.6021
Southwest Wholesale
6775 Bingle
Houston, TX 77092
PH: [800] 275.4799
FX: [713] 460.6300
www.southwestwholesale.com
Super D
17822 Gillette #A
Irvine, CA 92614
PH: [866] 666.1170
PH: [949] 724.5162
www.sdcd.com
Film & TV Licensing
Song title:
Performed by:
Written by:
From which record:
Describe your film (in 50 words or less!):
Describe the scene in which the song is used:
Where will the film be shown?
What is the film's budget?
Can you send us a clip, or a copy of the film?
Merge Records Store
The Merge Records Store allows you to preview, purchase, and download our artists' music. Additionally, through our Merge Records Store mail order, you can purchase physical items such as CDs, LPs, and general merchandise.
Previewing
You do not need an account to browse the store, preview the music, or to purchase mail order items.
From each album's detail page, click 'preview this release' located below the album's cover image or click 'play' next to each track. A pop-up player will launch and play a 30 second sample of each track on the album, or the selected individual track.
You need the Flash Player browser plug-in, available from http://www.adobe.com/go/getflashplayer.
Should installing the Flash Player browser plug-in not correct the problem, email digitalsupport@mergerecords.com with the browser and operating system you are using, and we will get back to you as soon as possible.
Purchasing
First register and create an account. Once registered, you can add entire albums or individual tracks to your cart, which can then be purchased via credit card.
Upon payment, your cart contents can be downloaded with the easy, one-step Merge Downloader, or one track at a time from within your browser.
Downloading
The Merge Downloader is not necessary to download music from the Merge Records Store. The software simply streamlines the download of multiple tracks, albums, and compilations into a single step.
If you would like to use your browser instead of the Merge Downloader to download your purchased music, select ‘Download with my Browser’ on the “Transaction Complete’ page. You will be directed to your “Download Purchase History’ and will see a log of current and past purchased tracks. From this page, you can select which track from your log of purchases you would like your browser to download.
When you register for an account at Merge Records, you can opt to ‘Download using Download Manager’ and install the Merge Downloader software. If you are already registered, you can access this option through your account profile.
While the Download Manager option is checked, the software application will handle downloads. To deactivate the Downloader, simply uncheck the downloader option.
If anything goes wrong during your download, reattempt the download by logging into your account and navigating to your ‘Download Purchase History.’ From this page, you will see a log of what you have purchased and can download again.
If you are still having problems downloading, contact digitalsupport@mergerecords.com. Include your invoice number, your browser and operating system, and a description of your problem in the email. We will get back to you as soon as possible.
MP3s eliminate audio data in order to reduce file size. FLAC files are by definition 'lossless' and are a perfect digital copy of the original source material. Because of this, a FLAC audio file is much larger in size than an MP3 file.
While FLAC audio is ideal if you listen to your music on a higher-end home stereo, or enjoy close-listening on headphones, it does not have as widespread playback support as the MP3 format.
With many of our vinyl releases we include a coupon with a unique code which will allow you to download a high quality MP3 version of the album you've purchased.

