Merge Store FAQ

All prices on our website include the costs of shipping your package via USPS Media Mail in the United States. For U.S. Priority Mail service, there is a charge $4.80. All orders outside of the United States are shipped via U.S. Postal Service International First Class Mail.

Please allow 2 to 4 weeks for Media Mail delivery and up to 4 to 6 weeks for overseas shipping.

Merge Records cannot be held responsible for any orders lost by the postal service. We will make every attempt to get your package to you in a safe and timely fashion. If desired, we offer postal insurance for an additional rate of $3.00.

Orders generally ship within 1 to 2 days. Standard Delivery takes 2 to 4 weeks, Priority Mail usually less than 7 business days, and International orders up to 8 weeks.

Merge does not accept returns on any mail order products and we do not offer refunds, except in the case of defective merchandise. Once your order has been shipped, we cannot accept any cancellations. If you notice any problems with your order in your confirmation e-mail, please contact us immediately at mailorder@mergerecords.com and we will make every effort to correct it.

Send the original invoice, the defective item, and all original packaging to:

Merge Records
PO Box 1235
Chapel Hill, NC 27514

Merge does not accept unsolicited demos.

ALTERNATIVE DISTRIBUTION ALLIANCE
72 Spring St
12th Floor
New York, NY 10012
PH: [800] 239-3232
www.ada-music.com

TOUCH & GO RECORDS
4311 North Ravenswood
Chicago, IL 60613
PH: [773] 388-8888
FX: [773] 388-3888
sales@tgrec.com

CARROT TOP DISTRIBUTION, LTD
935 W Chestnut St
Suite LL15
Chicago, IL 60622
PH: [312] 432-1194
FX: [312] 432-1351
ctd@carrottoprecords.com
www.carrottoprecords.com/ctd

F.A.B.
598 Victoria
C.P. 36587
St. Lambert, PQ
Canada J4P 3S8
PH: [450] 465-2389
FX: [450] 465-7517
info@fab.ca
www.fab.ca

REVOLVER
2525 16th St
San Francisco, CA 94103
PH: [415] 241-2425
FX: [415] 241-2421
revolver@midheaven.com
www.midheaven.com

Additionally, the following one stops should all have our records on hand:

Alliance Entertainment Corporation (AEC)
4250 Coral Ridge Dr.
Coral Springs, FL 33065
PH: [800] 329.7664
PH: [954] 255.4990
www.aent.com

Arrow Distribution
11012 Aurora Hudson
Streetsboro, OH 44241
PH: [216] 528.0410

Baker & Taylor
Various regional offices
East of the Mississippi:
PH: [800] 775.2600
FX: [412] 787.0368
West of the Mississippi:
PH: [800] 775.3300
FX: [303] 369.9623
www.btol.com

Galaxy One Stop
2400 Josephine
Pittsburgh, PA 15203
PH: [800] 542.5422
PH: [412] 481.1969
www.galaxymusic.com

Norwalk One Stop
1193 Knollwood Circle
Anaheim, CA 92801
PH: [800] 877.6021

Southwest Wholesale
6775 Bingle
Houston, TX 77092
PH: [800] 275.4799
FX: [713] 460.6300
www.southwestwholesale.com

Super D
17822 Gillette #A
Irvine, CA 92614
PH: [866] 666.1170
PH: [949] 724.5162
www.sdcd.com

If you're a student filmmaker or looking for festival rights, please provide the following info and forward your information to Bank Robber Music:

Song title:
Performed by:
Written by:
From which record:
Describe your film (in 50 words or less!):
Describe the scene in which the song is used:
Where will the film be shown?
What is the film's budget?
Can you send us a clip, or a copy of the film?

The Merge Records Store allows you to preview, purchase, and download our artists' music. Additionally, through our Merge Records Store mail order, you can purchase physical items such as CDs, LPs, and general merchandise.

You do not need an account to browse the store, preview the music, or to purchase mail order items.

From each album's detail page, click 'preview this release' located below the album's cover image or click 'play' next to each track. A pop-up player will launch and play a 30 second sample of each track on the album, or the selected individual track.

You need the Flash Player browser plug-in, available from http://www.adobe.com/go/getflashplayer.

Should installing the Flash Player browser plug-in not correct the problem, email digitalsupport@mergerecords.com with the browser and operating system you are using, and we will get back to you as soon as possible.

If you are only purchasing physical mail-order items, CDs, LPs, or general merchandise, you do not need to log in or create an account.

First register and create an account. Once registered, you can add entire albums or individual tracks to your cart, which can then be purchased via credit card.

Upon payment, your cart contents can be downloaded with the easy, one-step Merge Downloader, or one track at a time from within your browser.

Currently, the Merge Records Store only accepts Visa and MasterCard credit cards.

We use industry standard SSL (Secure Sockets Layer) encryption to insure safe transactions.

We apply a one-time $0.25 fee to each transaction, regardless of the number of tracks or albums you purchase. This fee covers the credit card processing fees, and enables us to keep our track prices low.

Tracks can be downloaded individually or with the Merge Downloader software.

The Merge Downloader is not necessary to download music from the Merge Records Store. The software simply streamlines the download of multiple tracks, albums, and compilations into a single step.

If you would like to use your browser instead of the Merge Downloader to download your purchased music, select ‘Download with my Browser’ on the “Transaction Complete’ page. You will be directed to your “Download Purchase History’ and will see a log of current and past purchased tracks. From this page, you can select which track from your log of purchases you would like your browser to download.

When you register for an account at Merge Records, you can opt to ‘Download using Download Manager’ and install the Merge Downloader software. If you are already registered, you can access this option through your account profile.

While the Download Manager option is checked, the software application will handle downloads. To deactivate the Downloader, simply uncheck the downloader option.

MAC requires OSX version 10.3 or above. WINDOWS requires XP or Vista.

After you have made a purchase, you will be given the option to download using the Merge Downloader or your browser. Select the Merge Downloader option. If you have installed the software, it will launch and downloading will begin. If your browser prompts you to ‘open’ or ‘save’, select ‘open’ to continue launching the software.

If anything goes wrong during your download, reattempt the download by logging into your account and navigating to your ‘Download Purchase History.’ From this page, you will see a log of what you have purchased and can download again.

If you are still having problems downloading, contact digitalsupport@mergerecords.com. Include your invoice number, your browser and operating system, and a description of your problem in the email. We will get back to you as soon as possible.

The Merge Downloader has a built-in function that automatically imports downloaded tracks into iTunes. Tracks downloaded via a browser must be manually added to the iTunes library.

Merge offers the highest quality MP3s possible. They are encoded without DRM using the LAME version 3.97 encoder at non-variable rate of 320 kbps. At this quality level, the sound is essentially indistinguishable from a CD.

We also offer FLAC digital music files. FLAC stands for Free Lossless Audio Codec, an uncompressed audio format. As such, FLAC files provide a perfect digital copy of a given piece of music. *Note, FLAC files do not work in iTunes.

MP3s eliminate audio data in order to reduce file size. FLAC files are by definition 'lossless' and are a perfect digital copy of the original source material. Because of this, a FLAC audio file is much larger in size than an MP3 file.

While FLAC audio is ideal if you listen to your music on a higher-end home stereo, or enjoy close-listening on headphones, it does not have as widespread playback support as the MP3 format.

With many of our vinyl releases we include a coupon with a unique code which will allow you to download a high quality MP3 version of the album you've purchased.

support@mergerecords.com